RETURNS POLICY

DIY ARCADE AU takes customer service seriously. We are committed to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services provided, please get in contact with us. We will take care of this together with you to ensure you are satisfied.

You may return most new, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 

Return Process:

1. Make sure the item is unused or in 30 days warranty. Any defective or broken items caused but the customer is not eligible for return.
2. Send the item back to us in good packaging together with your Name, Order ID and Shipping Address.  
3. Send us the shipping return cost receipt so we can refund the cost of the return shipping.
4. You will receive an email confirmation that we have received your return and expect your refund to be sent within 24 hours. 

 **Used products such as t-moldings, cable wirings, etc. are not eligible for returns or refunds.  

REFUNDS

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Any items or orders that are in transit are NOT allowed for cancellation or refund unless the customer return the item after receiving the order/parcel. 

Shipping

Orders will be sent within 2 business days of the payment clearing

We ship to Australia only. For international orders please visit www.diyarcade.com

DIYArcade.com is headquartered out of Bendigo, Victoria, Australia. We have warehouses based in Australia, China & USA.

We use Australia Post and DHL Express to get your orders to you fast. Please note, we may ship from non Australian warehouses if we are out of stock and it means goods are delivered quicker. This will not affect the shipping cost.

• DHL Express or equivalent (4-8 days) $280.00 and up Free ( for order kits or game boards only, if you order a certain amount of accessories total over $280, we will charge a percentage amount of shipping fees, and the total weight will be over 5kg) 
• DHL Express or equivalent (4-8 days) $0.00–$99.99 $24.95 AUD ( up to 2kg)
• DHL Express or equivalent (4-8 days) $100.00–$279.99  $34.95 AUD (up to 3kg)
• DHL Shipping 3kg above TBA 

Shipping Cost Guide 

• DHL Shipping 0.5kg–2kg  $24.95
• DHL Shipping for heavy goods 5kg–8kg  $150.00
• Shipping for accessories above 2kg -3kg $34.95
• Shipping for Kit above 3kg–5kg  $45.00
• small items 0.1kg–0.5kg $18.98