You may return most new, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For faults and testing returns, please allow the normal shipping days from your location to Bendigo (Victoria) plus up to a further two weeks for testing. In most cases it'll be less than this but keep in mind it could take this long.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders will be sent within 24 hours of the payment clearing
We ship to Australia only. For international orders please visit www.diyarcade.com
DIYArcade.com is headquartered out of Bendigo, Victoria, Australia. We have warehouses based in Australia, China & USA.
We use Australia Post and DHL Express to get your orders to you fast. Please note, we may ship from non Australian warehouses if we are out of stock and it means goods are delivered quicker. This will not affect the shipping cost.
Shipping within Australia is a flat rate of $13.95 for all orders below $250. All orders above $250 come with FREE shipping.